FAQs: Frequently Asked Questions

Company Information Pack

Download the latest company information pack, where you can find our most recent policies and details.

What's in the company information pack?

General company details
Export procedure statement
Quality policy (including ISO 9001:2015 certificate)
Environmental policy
USA-specific statements
Health and safety policy (incl. RoHS and REACH statements)
Ethical policies (incl. Conflict Minerals Statement)
Modern Slavery Act statements
GDPR policy for customers
Business Insurance certificate
Terms and Conditions of Sale

Contact and Company Details

Technical support and assistance

We have a team of Technical Sales Co-ordinators who are here to help with your technical calls and enquiries; you can contact them in a variety of ways:

Via telephone - 0333 207 9969 (Monday-Thursday, 8.30 am to 5.30 pm and 8.30 am to 4.30 pm Friday).
Via email - sales@teknipart.co.uk

What are your operating hours?

The operating hours of our sales office and technical helpline are Monday-Thursday, 8.30 am to 5.30 pm and 8.30 am to 4.30 pm Friday.

Telephone - 0333 207 9969 or +(44) 01483 266 799
Email - sales@teknipart.co.uk
Live chat system - on website
Post - Teknipart Ltd, Alexia House, Glenmore Business Park, Portfield Works, Chichester, PO19 7BJ.

Can I visit to discuss my application?

At present, we are unable to help if you turn up at our offices without a pre-arranged appointment. However, we can offer you an appointments at your earliest convenience, or alternatively, we are happy to arrange for one of our sales engineers to visit you at your premises to discuss your applications. Please contact our technical support team for more details.

Teknipart Ltd's bank details

Our bank details can be found on our invoices or you can request them by contacting our sales support team (details below). Thank you.

Telephone - 0333 207 9969 or +(44) 01483 266 799 (Monday-Thursday, 8.30 am to 5.30 pm and 8.30 am to 4.30 pm Friday)
Email - sales@teknipart.co.uk
Live chat system - on website
Post - Teknipart Ltd, Alexia House, Glenmore Business Park, Portfield Works, Chichester, PO19 7BJ.

Feedback

We take your feedback on our performance seriously, both good and bad. Should you be less than happy with the service you receive from us, or feel we could make improvements, please email us at sales@teknipart.co.uk, where we will deal with your issue as swiftly as possible.

Cookie policy and GDPR policy

For our full statement on the use of Cookies on our website, please click here. We use Cookies to make your customer experience better - for example, we use them to save items that are in your online shopping basket. You can also find our GDPR statement for customers in our company information pack.

Ordering: Parts, Prices and Availability

Where do I find a full Teknipart order number for a product?

All order numbers for a product can be viewed on our website - simply browse to the product details page for the product you want and look for the "Order No." column.
Alternatively download the product technical datasheet which will contain the full datatable and the "Order Number" column.

Product prices and availability

On our website, you will be able to see our latest prices and product availablity. This information is updated on a regular basis and is described as "near live". On occasion, there might be a slight difference between stock availability quoted on our website and our actual stock, but we confirm actual product availability on a "Sales Order Acknowledgement" emailed to you when processing your order.

Please note that our sales order acknowledgement, supplied on receipt of orders, will contain the correct and over-riding price, and it is at this price that goods will be charged and invoiced.

Typical lead time on non-stock items is displayed on our website. If the delivery time is critical to your application, please contact our sales office for the latest delivery times.

All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated otherwise. Carriage costs are are applied on top.

Telephone - 0333 207 9969 or +(44) 01483 266 777 (Monday-Thursday, 8.30 am to 5.30 pm and 8.30 am to 4.30 pm Friday.)
Email - sales@teknipart.co.uk
Live chat system - on website
Post - Wixroyd Group Ltd, Alexia House, Glenmore Business Park, Portfield Works, Chichester, PO19 7BJ.

Do I need to have an account, or can I pay by credit card?

Teknipart Ltd accept most major credit cards (excluding American Express). This is most often the quickest and easiest way to place an order, especially if you are likely to be a one time customer. For your own security, please do not state your credit card details on your order. We will contact you separately for these details, so please provide a telephone number that we can reach you on. You can also make payment by BACS – please refer to our bank details on our invoices. Alternatively, you can place an order with us via our website, which will prompt you for a credit card payment at the end of your transaction. Just add the items you require to your basket, register the relevant details, and proceed to checkout.

For trade customers, or customers likely to order from Teknipart Ltd on a regular basis, we would recommend opening an account with Teknipart Ltd. This would offer payment terms of 30 days from date of invoice. When ordering, please state you would like to open an account; don't worry there are no additional forms to fill in and it will not delay the processing of your order. Please note, we are only able to open a credit account where your first order has a goods value of £100 or greater. Trade accounts can be settled by credit card or bank transfer.

I am a private individual, not part of a company. Can I still buy from you?

We are mainly set up to deal with trade inquiries. Whilst we can accept orders from private individuals, orders have to be a minimum goods value of £30 (exc. VAT) with payment made via credit or debit card in advance of processing your order.

Do you have a trade counter?

We do not have a trade counter at our main address. All stock is held at a different site to our head office and the warehouse is not able to serve members of the public.

Quantity discounts

We now offer quantity discounts on a wide range of parts. Our discounts are displayed on our website.

For very large quantity enquiries not shown on our discount structure breaks, please contact our sales office (details shown below). All prices quoted are net prices and exclusive of VAT. Prices are quoted in pounds sterling, unless specifically stated otherwise. Carriage costs are always charged extra.

Small order charges

Any order under £30 in goods value will be subject to a small order charge of £3.50.

Dispatch methods and carriage costs

We offer a number of different dispatch methods; pricing is dependent upon weight, value of goods and speed of delivery:

(Note: delivery times quoted are number of working days after despatch of goods - not number of days after receipt or order. Final delivery times are dependant upon stock availability and is advised via our Sales Order Acknowledgement).

We require payment or receipt of cleared funds before we can start to process your order. On receipt of your order, we will raise a proforma invoice, which we will email to you. We would then ask you to either pay via a secure link by credit card or make a bank transfer. Items that are in stock are usually dispatched on the same day.

All orders are subject to a minimum spend of £10. Orders under £30 will incurr a small order fee of £3.50. Items over 50kg or over 1.5m in length will need to be quoted at the time of enquiry/order.

UK Mainland
Next Day Delivery cost of £13.50. For orders over 1kg and upto 10kg, OR over £30 in value.

Special Dispatches
Next day before 12:00 noon cost of £19.50.
Next day before 10:30 am cost of £29.00.
Next day before 9.00 am cost of £40.00.

Deliveries to the Channel Islands
While we can quote shipment costs to international locations, we recommend the use of your own carrier/shipper account (such as UPS, Fedex, DHL, TNT etc). Please include these details in your order. All orders will be declared with a CN22 or CN23 form depending on the value of the goods.

Can you ship my order in multiple part-consignments?

Yes, this is absolutely possible.
On the 1st of January 2021, the UK left the EU customs union. All orders shipped from Teknipart to countries outside of the UK will be supplied without the 20% UK VAT. Please note, however, that when the goods arrive in the EU or ROW country of delivery, the courier (whether using our courier or your own chosen courier) will charge you the relevant rate of VAT in that country, plus a small administration charge for customs handling and paperwork.
Please note that this will apply to every delivery, so our policy is to ship the order in full, once all goods are ready, to avoid multiple courier administration fees.
If, however, you still wish to have a partial shipment of stocked items and understand the above, please speak to one of our friendly sales team who can help you with this request. Depending upon the nature of the goods ordered, there may also be a small % of duty that is payable at time of customs clearance. If you have any questions regarding this, please contact us.

Certificates of Conformity

On request; we are able to supply a Certificate of Conformity for your order, for a small fee of £8.00.

Teknipart Terms and Conditions of Sale

By placing an order with Teknipart Ltd, you are required to accept Teknipart Standard Terms and Conditions of Sale. All orders are bound by these terms; for full T&C details, please click here.

Company registration no: 00861056
Company VAT number: GB408154022
Company EORI number: GB408154022000
Company XI EORI number: XI408154022000

Product Specifications

Production of Non-standard or Special parts

At Teknipart, we are happy to quote for variations on our standard parts, and to quote for specials to your own drawing.
Specials are subject to minimum cost effective production runs. If you would like us to quote for a special, please email your enquiry - including your drawing, the quantity required and any other relevant information/specification.
Our production team will review your requirements and get back to you.
If you have any questions at all, please don't hesiate to call us.

CAD models of parts

Teknipart Ltd offer a wide range of CAD models for its parts. Not all parts are available, but we are constantly working to expand the selection.
Items with CAD models available, will have downloadable files under on the website when viewing the part number.
We offer 3D CAD models in a wide variety of formats; ACIS, IGES, Parasolid, ProE, Slidworks and Step (we no longer support 2D CAD models).

If you can not find a CAD model of the part you are looking for, please do contact us, we may still be able to help.

Cancellations and Returns

Cancellation policy

We are unable to accept cancellation of any orders after 5 days of receipt of your order, this is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within five days of receipt of the order must be received by us in writing, and will only be deemed to have been accepted upon issuing an "Order Cancellation Acknowledgement".

Returns policy

We offer a very wide range of products and therefore we cannot accept return of goods, except where goods are faulty or damaged. We kindly ask you to please carefully check your requirements when placing your order -a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts.

Where goods are faulty or damaged, please call our sales office for a goods return number (GRN) before returning any items. In exceptional circumstances where returns are accepted, other than due to damage, a 20% handling and re-stocking charge will be made (carriage charges are non-refundable), please call our sales office for a goods return number (GRN) before returning any items as we are unable to accept goods returned without a GRN.